Head of Client Accounting - Commercial Property & Asset Management (PAM)
Reading (hybrid)
£65k - £75k (DOE) + bonus and benefits
A well-established firm has a Head of Client Accounting role within its Property & Asset Management department.
The individual is responsible for overseeing the PAM accounting team, ensuring exceptional financial service delivery to our clients. This role demands proactive leadership in financial management, client relations, and team development. They will also be required to initiatives to enhance efficiency, foster a high-performance culture, and drive business growth through strategic client engagement and innovative financial practices.
Responsibilities:
Leadership and Team Development:
- Lead and mentor the PAM accounting team, fostering a culture of high performance and continuous improvement.
- Develop and implement training programs to enhance team capabilities and ensure alignment with industry standards.
- Regularly evaluate team performance, providing feedback and development guidance to ensure excellence in service delivery.
Client Financial Management:
- Oversee the management of client portfolios, ensuring accurate and timely financial reporting and compliance with statutory regulations.
- Enhance client relationships through strategic financial advice and personalised service, anticipating client needs and exceeding expectations.
- Develop performance metrics and financial controls to optimise financial operations and enhance client satisfaction.
Operational Excellence:
- Lead change initiatives to improve departmental workflows and adapt to evolving business needs.
- Collaborate with other PAM team sections to streamline processes and ensure a cohesive service offering across the discipline.
- Champion the use of MRI Horizon (and other technologies) in improving the efficiency and accuracy of financial reporting and client data management.
Business Development and Growth:
- Identify and develop new business opportunities, aligning financial services with broader discipline strategic objectives.
- Engage in high-level negotiations and client meetings to secure and expand business relationships.
- Demonstrate superior client-facing skills to solidify client trust and foster long-term partnerships.
Technical Skills & Compliance:
- Ensure full compliance with data collection and storage processes, such as GDPR and firm-specific protocols.
- Proficient in managing and reconciling accounts, including client, general, and payment bank accounts.
- Expertise in the preparation and management of VAT returns, service charge accounts, and client financial statements.
- Advanced knowledge in using property management databases and financial software to maintain accurate and up-to-date accounting records.
Skills and traits:
- Strong leadership skills with the ability to motivate and guide a team towards achieving excellence.
- Excellent communication and interpersonal skills, capable of effectively managing client and stakeholder relationships.
- Proven analytical and strategic thinking skills, adept at business planning and financial management.
- High levels of integrity and professionalism, with a commitment to ethical financial practices.
- A good understanding of RICS guides and best practices relating to property financial performance.
- Agile and adaptable, capable of managing complex client needs and dynamic market conditions.
- Proficient in the use of Microsoft Office, advanced financial management software, and client relationship management systems.
- Extensive experience in property financial management and client accounting.
- Proven track record in a management role with a demonstrated acumen for leadership, showcasing the ability to oversee complex financial operations and guide teams effectively.
- Commit to personal growth and leadership development through ongoing professional education and participation in industry events.
- Lead by example in adopting the firm's values and cultural expectations, fostering an environment of accountability and collaborative success.
Further information available upon request.